Privacy Policy

Last Updated: April 10, 2025

Introduction

Welcome to Hong Kong Heritage Explorer ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or participate in our cultural and historical tours in Hong Kong.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms described in this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our services, including:

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Book a tour or cultural workshop
  • Sign up for our newsletter
  • Complete forms or surveys
  • Contact us with inquiries
  • Participate in promotions or contests

This information may include your name, email address, postal address, phone number, payment information, and demographic information.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and your interaction with our website. This information may include:

  • IP address and browser type
  • Device information
  • Pages viewed and time spent
  • Referring website or application
  • Operating system
  • Location information (with your consent)

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Respond to your comments, questions, and requests
  • Send you technical notices, updates, security alerts, and support messages
  • Communicate with you about products, services, offers, promotions, and events
  • Personalize your experience and deliver content and product offerings
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with legal obligations

Information Sharing and Disclosure

We may share your personal information in the following situations:

Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform functions on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of company assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information with your consent or at your direction.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes.

Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

Access and Update

You can review and update your personal information by logging into your account or by contacting us directly.

Data Portability

You may request a copy of your personal information in a commonly used and machine-readable format.

Deletion

You may request the deletion of your personal information, subject to certain exceptions provided by law.

Objection and Restriction

You may object to the processing of your personal information or request that we restrict the processing of your personal information in certain circumstances.

Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

Marketing Communications

You can opt out of receiving our marketing communications by following the unsubscribe instructions included in such communications or by contacting us directly.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use cookies for the following purposes:

  • To remember your preferences and settings
  • To authenticate users and prevent fraudulent use
  • To analyze how our website is used and improve our services
  • To help us develop and deliver better content and advertising

Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

International Data Transfers

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Hong Kong and choose to provide information to us, please note that we transfer the information, including personal information, to Hong Kong and process it there. Your submission of such information represents your agreement to that transfer.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone: 9123 4567
  • By mail: Flat 5A, Block B, 123 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong